1. POLICIES & GENERAL PROVISIONS

1.1. Rights and responsibilities of product sales

• Provide the right product that customers have choices, responsible full consultation components, features, usage, cost ... and the other requirements of the customer.
• Have the right to ask customers to provide complete information on: the needs and conditions of use, conditions of carriage; warranty conditions; Change product returns, customer care later ...
• Customer Guide and preserved using the product after purchase and during use of the product.
• Change policies to return the product and customer service after the customer purchases the products of the company.
• Commitment with quality sales, customers have a clear origin, goods have quality measurement standards in accordance with the provisions of the law of Vietnam. We have a full range of legal documents as prescribed by law.

1.2. The rights and responsibilities of people buy products

• Provide adequate information on the needs, conditions of use, conditions of carriage; refunding conditions; customer care later ... and other conditions (if any) and the requirements necessary to properly advise the seller, exactly the product that best suits the customer.
• The buyer has the right to require the seller to provide complete records and documents relating to the quality and origin of products, components to buyers choice and a clear understanding of the product before you buy and use the product.
• Along done all matters agreed upon by both parties, in a spirit of cooperation and voluntary.
• Provide full information such as: name, address, phone number when buyer demand for freight seller in person or in person consultation.
• Payment for full seller under an agreement between the two parties in the purchase / sale of products.

1.3. Purchasing process:

• Step 1: Customers must contact the call center (028) 62630863 or hotline (0913.711.647) from 8h00-17h (the day of the week except Sun & holidays) to order products.
• Step 2: The sales consultant and choose exactly the type of goods that the buyer requested.
• Step 3: Payments under the agreement
• Step 4: Proceed delivery
• Step 5: Complete the sale
• Step 6: The seller is obliged to return the product, warranty and customer care in accordance with the policy commitments.

2. PROVISIONS ON FORM OF PAYMENT AND DELIVERY

2.1. Payment

• Pay with cash
• Payment via bank account

Account number: 220.1148.5102.9128

Bank Name: Bank Eximbank PGD District 08, HCMC

Account holder: Chemical Co., Ltd. Tan Hung Phu

• Payment via bank account

Account number: 7513.6009

Bank Name: ACB Chanh Hung, HCMC

Account holder: Chemical Co., Ltd. Tan Hung Phu

2.2. Delivery forms

Methods and delivery fees as the company and the customer agreement.

 

3. WARRANTY AND CHANGE POLICY PAYS

• You can make exchange or refund within 7 days of receipt of goods for goods purchased at the company. Customers implement every change must be paid no signs torn, damaged tank (unless damaged during transport of the seller) and unused.
• Change delivery processes are executed when the package was completed at the company's warehouse. We will take the next steps to check the quality of goods and conduct return / exchange or refund according to your requirements.
• In case you barter on demand, you will bear the entire cost of the 2-way shipping (delivery and innovation) We only accept product exchange for the original intact condition, and chemical single product delivery & unused.
• In case you return / exchange no subjective reason from customers, Tan Hung Phu will be charged the full cost of the 2-way shipping (delivery and innovation).
• Tan Hung Phu encourage customers to check the status of the container outside and the product before payment to ensure that goods are delivered right type, number of orders and the external situation is not impact (tear / pool). If this is the case, please reject the goods and / or report to the customer support department so that we can plan for timely treatment. In cases where the customer has paid, receiving and then discovered the damaged goods, incorrect or missing content products, please take photos of products and contact us for our support the next step as return / exchange or return the product to your missing. After 48 hours since you received the goods, Tan Hung Phu has the right to refuse to support the complaint in accordance with the above content.​

4. INFORMATION PRIVACY POLICY

4.1. The purpose and scope of data collection

• The customer information when purchasing products will be kept confidential and not disclose the personal information of customers. Not disclose to third parties not involved in the absence of the consent of customers. Except for some cases as needed: When requested by the competent authority, in case required or necessary to provide this information.
• The personal information that Tan Hung Phu Company may collect from customers: full name, company name, email, address, contact telephone.

4.2. Scope uses information

 The personal information provided by customers may be used in the following purposes:

• Provide goods, customer care or perform transactions that customers demand.
• Send information to customers.
• Improve linkages and interaction with customers
• Without the consent of customers, the Company will not provide customer information data to third parties for their use in advertising purposes. Except for some cases there is the request of the competent authorities require the provision of customer information

4.3. Time to store information

• The personal information of customers stored in a necessary time, to cater for customer requirements given.

4.4. Address collection and management of personal information

CHEMICAL COMPANY LIMITED HUNG PHU TAN

Office: Ta Quang Buu Street 878B Street, Ward 05, District 08, HCMC. Ho Chi Minh City, Vietnam.

Tel: (028) 6263.0963 - 6263.0863 - 6263.0864

Fax: (028) 6298.6039

Email: [email protected]

Website: www.ben-roy.com

4.5. Commitment to customer privacy

• We organize the collection and use of personal information of the customer when the customer's prior consent.
• We are committed to privacy of personal information of customers, will make every effort and use appropriate measures so that the information that customers provide to us during use websitewww.ben-roy.com is confidential.

 

* For detailed information please contact:

CHEMICAL COMPANY LIMITED HUNG PHU TAN

Office: Ta Quang Buu Street 878B Street, Ward 05, District 08, HCMC. Ho Chi Minh City, Vietnam.

Tel: (028) 6263.0963 - 6263.0863 - 6263.0864

Fax: (028) 6298.6039

Email: [email protected]

Website: www.ben-roy.com

Tax code: 0309794559 by Department of Planning and Investment of Ho Chi Minh City the first time on 05 May 02, 2010. Registration of change in 6th on 03 May 04 2014
Product

Water Treatment Chemicals
Fertilizer raw materials
Food Additives
Basic chemicals

 

General rules

1. POLICIES & GENERAL PROVISIONS

1.1. Rights and responsibilities of product sales

• Provide the right product that customers have choices, responsible full consultation components, features, usage, cost ... and the other requirements of the customer.
• Have the right to ask customers to provide complete information on: the needs and conditions of use, conditions of carriage; warranty conditions; Change product returns, customer care later ...
• Customer Guide and preserved using the product after purchase and during use of the product.
• Change policies to return the product and customer service after the customer purchases the products of the company.
• Commitment with quality sales, customers have a clear origin, goods have quality measurement standards in accordance with the provisions of the law of Vietnam. We have a full range of legal documents as prescribed by law.

1.2. The rights and responsibilities of people buy products

• Provide adequate information on the needs, conditions of use, conditions of carriage; refunding conditions; customer care later ... and other conditions (if any) and the requirements necessary to properly advise the seller, exactly the product that best suits the customer.
• The buyer has the right to require the seller to provide complete records and documents relating to the quality and origin of products, components to buyers choice and a clear understanding of the product before you buy and use the product.
• Along done all matters agreed upon by both parties, in a spirit of cooperation and voluntary.
• Provide full information such as: name, address, phone number when buyer demand for freight seller in person or in person consultation.
• Payment for full seller under an agreement between the two parties in the purchase / sale of products.

1.3. Purchasing process:

• Step 1: Customers must contact the call center (08) 62630863 or hotline (0913.711.647) from 8h00-17h (the day of the week except Sun & holidays) to order products.
• Step 2: The sales consultant and choose exactly the type of goods that the buyer requested.
• Step 3: Payments under the agreement
• Step 4: Proceed delivery
• Step 5: Complete the